Decades ago, managed services began as a service used only by large Fortune 500 businesses. Fast forward 30 years, and businesses of all sizes are turning to managed services solutions. There is a simple, yet strategic reason for this evolution: Managing IT is becoming increasingly complex.
Managed services providers enable even the smallest businesses to benefit from the provider’s expert staff, extensive industry experience, and the latest technology solutions at a fraction of the cost of managing IT in house.
For 40 years, Key Services has created a legacy of helping customers unlock simplicity with IT. We partner with large corporations, Third-Party Service Providers and OEMs to provide end users with managed services that are fast, flexible, and reliable. Led by qualified project management professionals using a proactive approach, our managed services include customized hardware support from procurement to product disposition. Our goal is to offer scalable solutions to help businesses capitalize on the latest technology, decrease operations costs, and improve their business processes.
How Key Services Approaches Managed Services
The team at Key Services provides managed services using a four-pronged approach where clients can select only the services they need, or they choose a full-service program. Our solutions include Project Management and Procurement, Implementation, Maintenance, and Support. The infographic below gives a macro view of the overall approach.
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Let’s look closer at each component of Managed Services and how it helps your business.
PROJECT MANAGEMENT AND PROCUREMENT
Changes in technology make it challenging for organizations to develop and retain the project management capabilities needed for effective project delivery. Key Services’ Project Management services are led by qualified project management professionals who focus on increasing operational efficiency and network performance, while decreasing operational cost and downtime due to technological malfunctions.
Our Procurement Services are designed to help your business leverage technology to improve business operations while lowering your expenses and mitigating risk. For example, clients receive IT solutions that are built from the latest IT hardware and software to meet their unique business needs.
Key Benefits: Your managed services provider manages the end-to-end technology projects, allowing your team to stay focused on the core business strategy. Your leadership team is strengthened with the expertise of the provider’s certified engineers and qualified project management professionals.
IMPLEMENTATION SERVICES
Implementing IT management solutions requires specialized skills and industry experience. Key Services offers 40 years of expertise providing cost-effective solutions today that can expand as your business needs change. Our team works as an essential part of your team to design, build, test, and deploy an optimized IT environment.
Key Benefits: Technology powers a successful business. Turning to Implementation Services can help you reduce IT costs by improving network performance, security and reliability, improving data center uptime, security and quality, and saving time and money with a properly planned and executed computing infrastructure.
MAINTENANCE SERVICES
Maintenance solutions provide a proactive response to maintaining equipment. Our programs are set up so that our team is alerted of potential issues before they happen, and our rapid remote response allows for faster incident resolution to keep your business running smoothly.
It is extremely important for managed services providers to offer scalable solutions that meet the ever-changing needs of the businesses and industries they serve. For example, Key Services has enhanced its maintenance services by adding distribution solutions that offer a centralized inventory of IT and non-IT products in a secure facility with dedicated storage and bar-coded serialized identification.
Key Benefits: Your business receives the highest level of technical support available, minimizing the number of field service calls and ultimately reducing costs. Distribution solutions provide a centralized inventory of IT and non-IT products in a secure facility for effective inventory management.
SUPPORT SERVICES
In practically every industry, system downtime negatively affects business performance, and most importantly the customer experience. Today’s consumers can be very unforgiving of poor service, which is why IT support services have become a business necessity. Support services help your business by minimizing the need for an internal help desk, without sacrificing full visibility and analytics. Key Services offers comprehensive, customizable support solutions including a national service desk, Level 1, 2, 3 technical support, automated remote monitoring, and automated remote imaging and upgrades.
Key Benefits: Support solutions are designed based on industry and client needs to help save time and money, and allow for faster incident resolution to keep your business running smoothly.
Making a sound investment in technology is integral to a business’s unique value proposition and the overall customer experience. It is imperative for businesses to stay on top of changes and keep operations running smoothly 24/7. Partnering with an industry-expert managed services provider helps businesses get the most out of their existing technology investment, keep on top of emerging trends, and provides access to expertise when making current and future technology buying decisions.
Would your team benefit from a discussion about managed services? Contact us at 336.768.4400 to learn more about our customized, scalable solutions.