Giving Customers More Flexibility With Technology Repair

Your company’s IT repair needs can change on a daily basis. What never changes is your need for scalable, customizable solutions and a reliable and innovative managed services provider to deliver them.

Key Services, a technology solutions company, solves problems for customers by saving costs and simplifying supply chain management.

First, Key Services helps clients reduce IT costs by serving as a single vendor for every aspect of the IT environment. Their customizable suite of Managed Services covers IT hardware from procurement to deployment planning, as well as configuration, installation, data center optimization, IT asset management, maintenance and repair, cloud computing, and end-of-life product disposition.

Second, Key Services’ goal is to help clients focus on their core business, while Key Services simplifies the management of technology.  CEO Michelle Deal knows a focus on simplicity works because it’s how her team operates their own business.

Here are three ways Key Services achieves the best in IT management for clients like you:

Begin by Building a Highly-Qualified Team

Deal has assembled a team of highly-qualified and experienced engineers and technicians who are creative, innovative, and flexible. The team is renowned for its expertise in reverse engineering and BGA Rework. They specialize in extending the life cycle of hardware, including obsolete equipment, so clients save on expensive replacement costs. In one instance, the Key Services engineering team used reverse engineering to develop an $880,000 repair solution for what would have cost the client $14 million to replace equipment.

Ensure a Company-Wide Focus on Quality Improvement

Key Services is dedicated to quality management and customer satisfaction through continuous improvement. ISO 9001 certification means the team is always looking at how to better serve customers and add more value by streamlining business processes and improving efficiencies.  Recently, the Key Services logistics team restructured its supply chain design and repair process to better meet the needs of customers and allow for further growth.

“Meeting deadlines and managing costs has always been a strong suit of our logistics team,” said James Walkup, Key Services materials manager. “Our focus on continuous improvement requires us to frequently review how we serve our customers, so that we help them in the most efficient, cost-effective way possible.  Modern production and logistics methods continue to grow in complexity, and my team’s goal is to meet the challenges through effective supply chain design.”

Employ Agile Supply Chain Management: Offer Flexible Service, Reduce Costs

Walkup recently led a complete overhaul of the supply chain management design at Key Services. He and his team focused on developing a completely agile infrastructure to simplify business processes and optimize space utilization. Further, they shifted to a flexible workforce that can be scaled instantly to capitalize on growing customer demands.

Using an agile approach, the supply chain design is configured to each customer’s specifications. With every new project, the team begins with a clean space and stages an infrastructure with a customized workflow to accommodate the customer’s needs.

“We have simplified our operations through a mobile infrastructure which has reduced labor costs, steamlined production and shortened the lead time for our customers,” said Walkup.

A business can’t thrive for over 40 years without being flexible to the clients’ needs and keenly aware of changes in the marketplace. Key Services offers cost-effective IT solutions today that can expand as your business needs change.

What IT Solutions does your company need today? Call us at 336-768-4400.

Talk to a Supply Chain Management Specialist