Since 1976

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Engineering Solutions

Unlock simplicity with expert engineering solutions at an affordable price.

Engineering ServicesOur Engineering Solutions provide the technology and support you need at a price you can afford. Our solutions include customized infrastructure planning and design, implementation, and support, while following ITIL Framework, Help Desk Institute (HDI) and Project Management Institute PMI standards.

 

PROFESSIONAL SERVICES:

PROJECT MANAGEMENT: Key Services has significant experience in managing a wide variety of projects while following the PMI global standards. We onboard new customers via process and systems integration projects to synchronize internal and external operations. We manage the customer's technology refresh projects by coordinating internal and external resources and events to achieve the desired objectives.

BUSINESS ANALYSIS: Customers rely on Key Services for assistance in analyzing technology-based opportunities or problems and devising practical and cost-effective solutions.

NETWORK DESIGN & DEPLOYMENT (Wireless and Wired): KSI provides tools to assess our customer's network capabilities and provide recommentations. We can provide a team of qualified skilled resources that can build-out, re-architect and/or refresh your IT infrastructure.

REVERSE ENGINEERING: We can extend the life of older equipment with our process of disassembling and analyzing in detail to discover the concepts involved in repair and/or duplication.

SECURITY DESIGN & DEPLOYMENT: We will assess your infrastructure to make recommendations to implement, improve, and update your security posture. We have the ability to design, build, test and deploy a secure IT environment for our customers to meet compliance.

SYSTEMS INTEGRATIONS: Key Services will integrate your current infrastructure with newer technologies and infrastructure to ensure that your business processes and operations continue to function.

MANAGED IT SERVICES (Help Desk/Service Desk, Endpoint, Network Monitoring and Managing):

U.S. BASED SERVICE DESK: Key Services provides 24x7 ticketing management for tracking and logging customer requests and trouble tickets. Tickets can be entered via calling the service desk and/or email.

MANAGED SERVICE PROVIDER (NETWORK AND ENDPOINT MONITORING): Key Services provides Remote Monitoring and Management (RMM) for our customers that provides proactive system and network alerting and notifications. We work with our customers to establish and implement IT Services Management practices to ensure accurate records, reporting and infrastructure maintenance.

REMOTE IMAGING UPDATE/UPGRADE: Working in conjunction with our Service Desk, Key Services provides system resolution using Incident Management and Problem Management methodologies. As part of our tool set, we have the capability to deploy patches, upgrades and in some cases re-image devices remotely.

Learn More about our Managed IT Services

CLOUD SERVICES: Storage and Back Up 

  • Provide Cloud Backups
  • Centrally Manage Backup Files
  • Data Backup Verification
  • Archiving of Critical Business Backups
  • Easily Test Recovery Points
  • Recover Data Files and System Files to any Physical or Virtual Platform
  • Disaster Recovery/Business Continuity

 

A FEW OF OUR RELATIONSHIPS, CUSTOMERS AND PARTNERS

 Solar Winds   A lead provider of powerful and affordable IT infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance, of their IT environments, whether on premises, in the cloud, or in hybrid models.
     
 Storage Craft   We keep organizations' critical information safe, accessible, and optimized with data protection, data management, and business continuity solutions. Our powerful data protection offerings deliver instant, reliable, and complete data recover, and eliminate downtime.
     
 Verizon   Adapting to change and responding to opportunity requires agility. You need a responsive, flexible infrastructure and the right operational platforms to grow a digitally enabled business. When you’re transforming your network, virtualizing communications or equipping your workforce with collaborative tools, we’ll help you create a sustainable roadmap for digital transformation.
     
 Sprint   Sprint provides mobile security and device management that allows for your team’s mobile devices to be secure and stay compliant with the way you want to conduct business.
     
 BlueRange Technology Group   BlueRange Technology is a full-service IT provider and reseller to corporate and education markets in North America.
     
 8x8 Cloudbased Communications   A leader in providing cloud-base voice over IP, video and collaboration solutions.
     
 Spirit Communications   Spirit Communications provides voice, data, Internet and fiber optic solutions, along with a full suite of Cloud services to commercial businesses and government agencies across the Southeast.
 NOCDOC    

A  technology support services provider with over 30 years of  business.  Services are delivered from Global Service Operation Centers located in secure facilities with a dedicated team working around the clock.

 CradlePoint    

An industry leader in cloud-delivered 4G LTE network solutions for business, service providers, and government organizations providing secured branch and mobile networks, and IoT devices.

 City of Winston-Salem  

Key Services, Inc. (KSI) was founded in 1976 in Winston-Salem, North Carolina.  We have developed a close partnership with the City of Winston-Salem.  The City of Winston Salem is a primary KSI customer. We provide multiple services that range from endpoint management and support for over 1200 devices to project management for medium to large scaled projects. 

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