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Managed IT Services - Support

Simplify IT Support with Key Services Managed IT Services

Key Services support solutions help save time and money by alerting of potential issues before they happen. We provide an instant and accurate diagnosis should a problem arise, and our rapid remote response allows for faster incident resolution to keep your business running smoothly. 

Helpdesk / Service Desk

  • U.S based Operations
  • Service Management Platform (Incident, Problem, Change Configuration)
  • Ticketing System
  • Customer Portal Access
  • Mobile Device Management

Level 1: Endpoint and Network Infrastructure Monitoring

  • Infrastructure Device Monitoring and Ticketing Portal Access
  • Issue Validation and Notification
  • Connectivity and Uptime Monitoring
  • Essential Performance Monitoring
  • Basic Service Center Reporting
  • Event Log Monitoring

Level 2: Endpoint and Network Infrastructure Monitoring and Managing

  • Includes Level 1 Monitoring, plus
  • Event Management
  • Anti Virus / Anti Malware and System
  • Patch and Update Management
  • ISP Issue Notification and Escalation
  • Additional Network Optimization Services and Remediation
  • Monthly/Quarterly Service Review Meetings
  • Service Usage Reports
  • Plan Work Via Maintenance Windows
  • Moves, Adds, Changes, and Deletions (MAC'd requests)

It is just one more way Key Services unlocks simplicity for our clients.

Contact us for Managed IT Services options