Unless your business is an IT company, it’s a good time to consider outsourcing your IT support needs to a managed services provider.
IT Support services are scalable and can meet the needs of small businesses with a personal area network to global enterprises working in the cloud, and every size business and vertical in between. Outsourcing IT support can provide companies with greater capabilities and a broader infrastructure. At the same time, you’re able to serve customers from the U.S. to around the world in Australia, and you’re available when they need you.
For a successful transition to an IT Support services provider, keep these three ideas in mind.
Consider your provider an extension of the Information Technology Service operations.
If your company strives to be the best in the industry and prosper in a competitive environment, it requires a corporate structure built around productive partnerships. When a managed services provider is a part of the team, they can be fully integrated with the company culture and aligned with the strategic vision. The provider can also manage multiple levels of service such as monitoring and response to complete network management, delivering higher value and quality. Choosing a provider with a company culture similar to yours ensures you receive the level of service you need and that it’s delivered in a way that is most effective for your company.
Where are you now and where do you want to be in five years?
As your business grows, you’ll need reliable, scalable IT Support solutions that can grow with you. Even more, you’ll need a partner with the expertise to advise with IT decision making. Choosing a provider that specializes in your industry ensures they understand the primary functions your technology supports and how the business operates.
The Figure below shows customizable levels of support services that can be expanded as your business grows.
Keep the lines of communication open, always.
If your company serves a global market 24 hours a day and seven days a week, you need a support services provider that does the same. Look for a provider that offers the communication channels that will work best for your business needs such as a 24/7/365 network operations center.
Would you benefit from a conversation about IT Support solutions? Key Services offers comprehensive, customizable support solutions to keep your business running smoothly. Give us a call at 336-768-4400.