Since 1976

(336)768-4400
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About Key Services

Since 1976, Key Services (KSI) has created a legacy of helping customers using REAL Solutions. 

We partner with businesses to provide end users with fast, flexible, and reliable customized solutions - focused on Repair, Engineering, Asset Management and Logistics.

KSI's REAL Solutions eliminate the need for in-house expertise and managing multiple service providers. Our industry-leading strategies and state-of-the-art technology center, including the Custom Web Portal, Data Analytics, A+ certified Technicians, and ISO 9001 certification, help clients attain predictablility, scalability and consistency. Our customized support services keep your mission-critical technologies up and running, helping you reduce cost and maintain high end-user satisfaction.

We also keep our clients up-to-date and running with our customized IT support solutions to address existing and future IT requirements. We can help staff and manage a 24/7 service desk for your customers. Our Remote Monitoring and Management solutions deliver a powerful monitoring platform that allows you to proactively monitor and manage your entire IT environment, including virtualized, cloud, Personal Area Network, and Software-as-a-Service (SaaS) resources.

We are an authorized service provider for a number of original equipment manufacturers like Dell, Lenovo, and Epson, providing warranty repairs, out-of-warranty repairs and maintenance contracts. Our team of engineers and technicians is an industry leader in Reverse Engineering and BGA rework. They specialize in extending the life cycle of hardware, including obsolete equipment, so you save on expensive replacement costs.

KSI offers over 40 years of expertise providing cost-effective IT solutions today that can expand as your business needs change. Whether you are an OEM, corporation, or a third-party service provider, we can provide the solutions you need to succeed.

The Keys To Simplicity.

  • ISO 9001 certified... ensuring that our processes exceed the highest quality standards
  • State-of-the-art... providing expertise in reverse engineering and BGA rework capabilities to extend the life cycle of electronics
  • Process-driven... allowing us to create scalable solutions for our customers
  • Flexible... meeting changing needs of customers and new technologies
  • Customer-focused... creating customized solutions that include technical repair, service contracts, and supply chain management support with rapid turnaround times
  • Responsive... providing customized web portals for real time inventory tracking, data capture, and SQL reporting capabilities
  • Diverse... embracing skills, ideas, and perspectives from a diverse team to succeed together

 


Corporate Mission Statement:

Key Services is a dedicated team of individuals striving for an acceptable work and life balance. Each person brings value to the table making us who we are. Courage, energy and vision will allow us to challenge the limits and match our core strengths with opportunity.

Focusing on complete life cycle support and solutions for the data that brings value to business, we will promote meaningful work and full engagement in life as we pursue uncharted territories.

Corporate Vision Statement:

Our vision is to simplify the complexity of business with invaluable data solutions.

Together we will take this journey, inspiring a promise of shared growth within our communities. We will strive to provide a safe and secure future for all. We will do this guided by a strong personal belief of what is most important.

Corporate Sustainability Vision and Metrics:

Key Services will strive to reduce the impact that our internal operations have on the environment through sustainable practices and source reduction initiatives. In addition, we will seek to provide our customers with solutions designed to help them extend product ‘end of life’ and inherently meet their commitment to sustainability.

Corporate Quality Policy Statement:

Key Services is dedicated to customer satisfaction, continuous improvement and the delivery of value-added Managed Services including Distribution, Repair, Refurbishment, Maintenance, Advanced Exchange, Logistics Support, Consignment Program and Contract Manufacturing Services.  Click here to view our complete Quality Policy.


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