When you’re the technology company behind software that supports hundreds of millions of worldwide transactions every day, you can’t afford system downtime.
When a system goes down, it directly affects the level of service patrons receive and the revenue your clients earn, until the equipment can be repaired or replaced. So, if you want to remain an industry leader, customer satisfaction and retention is critical.
It’s why the technology company turned to vendor managed inventory as a key strategy for providing a superior customer experience.
How Vendor Managed Inventory ties to the customer experience.
Using a program like Key Services’ POS Repair and Advanced Exchange puts mission-critical roles in the hands of experts. The technology company maintains its competitive advantage by designing the equipment end users want and need, and turning to the expertise of Key Services’ technicians to keep the equipment operational. The program is completely customizable to meet the needs of the industry, the technology company and the end users.
Under the Key Services’ Advanced Exchange Program, customers receive 24-hour service from a vendor with ISO 9001:2008 certification and a technical team with over 90 years of combined expertise. The broad level of expertise provided by technicians eliminates the technology company’s need to navigate multiple repair vendors. It also eliminates stress and the high costs associated with extended repair times. They are no longer burdened with managing equipment inventory and logistics.
Aligning with the right vendor increases the overall speed in which repairs are managed, prevents the expense of having to hire and train technicians, prevents the expense of storing and maintaining equipment, and significantly decreases system downtime and the frustration that follows.
- Meets the increased need for wider geographic service coverage
- Meets the need for repair of branded and non-branded products
- Improves service profitability
- Reduces field service labor costs
- Eliminates need for technician training
- Provides consistent 24-hour repair
Leveraging the expertise, technology and resources of vendors goes beyond the key advantages and a superior customer experience. An effective Vendor Managed Inventory program can also be used to cut operational costs. As companies look for ways to do more with less without compromising quality or service, strategic partnerships with vendors will become more vital.
Read our case study here.